Listening Skills
PURPOSE
” Arguably the most important skill a person needs is the ability to listen – especially under pressure and especially when emotional. In these testing times listening – and we mean really listening to what the other person is saying can help us gain some breakthrough insights.
METHODOLOGY
40 Pre | 20 Training | 40 Post
For us, learning is not an event, and we live this belief, through our design principle of 40:20:40
Guided Discovery Method (GDM)
We use proven and tested adult learning techniques that provides an immersive experience for the delegates.
Blended Learning
We offer a range of learning formats including: Customised Training Programmes | Digital Learning | Executive Coaching
TRAINING FORMATS
Programme Duration: 4 to 8 hours
Programme Duration: 2 to 8 hours
Programme Duration: 75 mins
Audience Profile: Individual Contributors / Young Managers
Trainer Profile: Senior Trainer / Associate Master Trainer
Pre Training (40%)
STEPS
L1 – Need Analysis
Our focus is to understand the impact matrix of the programme. We meet with the leaders to gain their perspective.
Pre & Post Reads
To maximise the training impact, we send contextualised content in a digital format making it easy for the delegates to absorb.
Pre-assessment
We also conduct Assessment to map the participants behaviour, skills and communication in difficult situations.
Post Training (40%)
LEARNING APPLICATION TOOLS
Start Stop Continue (SSC)
After the programme we get the delegates to fill out an SSC form, this helps them focus on one learning objective and usually is the basis of the post-training plan.
Coaching
We conduct individual or focused group sessions where the delegates can focus on how they can leverage their strengths to be more effective in a given situation.
Recognition Emails™
To motivate participants, we often send out personalised recognition emails acknowledging and thanking them for their contribution in the programme.
Practice Tasks
Practice tasks allow the delegates to hone their skills in a safe and private environment.
Retention Tools
To help remember all of the content shared, we create retention tools that carry a synopsis of the key topics. These can later be printed and placed at their workstations.