ESAT & CSAT SURVEYS

PURPOSE

As part of our Corporate Consulting Services we also conduct E-sat & C-sat Surveys. Our surveys can be conducted use a blend of any of the following mediums:

SURVEY MEDIUMS

Online Questionnaire: the most efficient and popular medium used

Group discussions: effective while trying to gauge public opinion

Paper Pencil Questionnaire: useful where access to the internet is difficult

Qualified Individual responses: effective to understand the reasons for specific responses

Responses over the phone: where a personal touch is needed

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