Project Info
Project Description
Purpose
This is our flagship communication skills intervention. The intervention is typically has four levels that helps delegates hone their overall communication skills, both verbal and written.
Intervention Structure
Different Levels of the Programme
Threshold
Intermediate
Advanced
Expert
This will help build a strong base in English. The key topics covered are:
- Grammar
- Tenses
- Verbs
- Articles
- Singular & Plural etc.
- Word Choice & Sentence Construction
- Clarity of Thought
- Fluency & Clarity
- Lexical Resources (Part 1)
- Sufficient Vocabulary to Discuss Familiar and Unfamiliar Topics
- Ability to Paraphrase
- Voice Modulation (Part 1)
- Ability to Stress Keywords
- Awareness of Non-Verbal Communication
- Functions of the Language (Part 1)
- Indianisims
This would help build on the strong base to ensure that delegates are very effective in the way they interact with their stakeholders and clients. The key topics covered are:
Verbal
- Lexical Resources (Part 2)
- Some Ability to Use Less Common and Idiomatic Items
- Awareness of Style and Collocation
- Effective Use of Paraphrase as Required
- Voice Modulation (Part 2)
- Understands the What, Why and How of Voice Modulation
- Application of Stress but Without the Required Sincerity
- Body Language (Part 1)
- Telephone Etiquette
- Fluency & Coherence
- Functions of the Language (Part 2)
- Opening & Closing a Business Interaction
- Listening for Information
Written
- Foundations of Email
- Golden Rules
- Tone – An Introduction
- Subject Lines
- Focus Statements
This would help build on the strong base to ensure that delegates are very effective in the way they interact with their stakeholders and clients. The key topics covered are:
Verbal
- Conversational Ideas
- Voice Modulation (Part 3)
- Situational Stress
- Authentic Conversations
- Body Language (Part 2)
- Inter Cultural Communication
- Fluency & Coherence
- Customer Experience
- Attentive Listening
Written
- Email Etiquette
- Personal Voice
- Audience & Voice
- Lexical Resources (Part 3)
- Range
- Coherence
- Clarity & Conciseness
- Punctuation
Delegates are able to put the final touches to become expert communicators. The key topics covered are:
Verbal
- Voice Modulation (Part 4)
- Application at native speaker level
- Conveying humour appropriately
- Para Lingual Messages
- Active Listening
- Small Talk
- Assertiveness
- Executive Presence
- Influencing
Written
- Mail Formats
- Active and Specific Writing
- Concise Language
- Organising Information
- Customizing Content
- Formatting