How can you provide a customer experience that is par excellence? This programme will get you to explore some of the more nuanced aspects that can make all the difference.
40 Pre | 20 Training | 40 Post
For us, learning is not an event, and we live this belief, through our design principle of 40:20:40
Guided Discovery Method (GDM)
We use proven and tested adult learning techniques that provides an immersive experience for the delegates.
We offer a range of learning formats including: Customised Training Programmes | Digital Learning | Executive Coaching
Programme Duration: 4 to 16 hours
Programme Duration: 2 to 16 hours
Programme Duration: 75 mins
Audience Profile: Individual Contributors
Trainer Profile: Senior Trainer / Associate Master Trainer / Senior Associate Master Trainer
L1 – Need Analysis
Our focus is to understand the impact matrix of the programme. We meet with the leaders to gain their perspective.
Pre & Post Reads
To maximise the training impact, we send contextualised content in a digital format making it easy for the delegates to absorb.
We also conduct Assessment to map the participants behaviour, skills and communication in difficult situations.
Learning Application Tools
Start Stop Continue (SSC)
After the programme we get the delegates to fill out an SSC form, this helps them focus on one learning objective and usually is the basis of the post-training plan.
We conduct individual or focused group sessions where the delegates can focus on how they can leverage their strengths to be more effective in a given situation.
To motivate participants, we often send out personalised recognition emails acknowledging and thanking them for their contribution in the programme.
Practice tasks allow the delegates to hone their skills in a safe and private environment.
To help remember all of the content shared, we create retention tools that carry a synopsis of the key topics. These can later be printed and placed at their workstations.